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Faq

Any Customer can sign up by visiting http://www.samanloading.com or through our xyz android app. Customer Care at +91 9999186720 can also help you as well.
Fifteen minutes, under normal internet connectivity, provided correct steps are followed without delays
Thirty days free trial for users to try our services. During this trial period, charges of Membership Plan will not be applicable to you. Other relevant charges will be applicable.
There are two types of fees that a Customer has to pay. Transaction fees are paid by users when they hire a vehicle, by using our website. This fee is calculated based on the value of Freight, and such percentage varies, depending upon the type of Truck Service used, type of customer, etc. Secondly a nominal Membership fees are paid by users as well. This fee varies depending upon the Membership Plan selected by the users. However this fee is adjusted with the Transaction fees.
It depends, upon the services that you use. Users may have to sign a long term contract. Also it is mandatory for every user to adhere to the Terms and Conditions and Privacy Policy mentioned on our website.
By clicking on the link sent to your registered e-mail id, your registration is confirmed or through One Time Password (OTP) sent to your mobile number (registered). The registration process is completed when our team calls on you and verifies the submitted details.
Yes, both of them are critical, as invoices are sent to registered e-mail id, to verify the transactions and all communications regarding to your account and transactions are done to your registered e-mail id and mobile number.
Do click on the Log in tab of our samanloading.com, enter your User name and Password. To view your details, billings and transaction history, do click on My account tab.
Please click on the forget password link at the log in page. Enter your registered e-mail id. At your registered e-mail id you will receive instructions, to reset the password. Once done, your revised password is ready to use.
Yes, by logging into “My Account” section.
A verification code is sent at your registered mobile number, which can be used. Or else you can take the help of our Customer Care phone number.
Yes, in “My Account” section, you can edit your account details.
samanloading.com can be contacted by visiting Contact Us page for details or by calling at +91 9999186720 or through e-mail at customercare@samanloading.com
09:00 AM to 18:30 PM on Monday through Saturday, excluding public holidays, may be beyond this duration, but not assured of our response, still we will try our best to be available to help you.
Our Corporate office is at Saman Loading Hero Honda Rd, Kadipur chowk,Plot no-27p Sector 10, Gurugram, Haryana 122018 Gurgaon, HR -122001 Using samanloading.com
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By visiting the Loadboard and then you can check for availability of matching freight, if any matching load is available, then you can submit your interest or submit your quote. And if matching loads are not available, then you can submit your truck availability. Visitors can see your truck availability and is any load that matches your requirement is published; truck user gets an automatic alert on their desktop or mTrux App. If Truck User wants your quote, then he will send the e-confirmation where you agree to terms and conditions. After completion of e-confirmation, both the parties get an e-confirmation through e-mail. Finally the truck supplier can send the truck.
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